Work Orders

Work Orders are the core of the system — they represent fault reports, maintenance tasks and inspections on your assets.

Work Order List

The list shows:

• Order number
• Title
• Asset
• Facility
• Status (color-coded)
• Priority
• Work type
• Assigned contractor
• Due date
• Created date

Filters

You can filter by:

• Status
• Priority
• Work type
• Contractor
• Facility

Bulk Actions

Select multiple orders with the checkboxes and:

• Change status in bulk
• Delete multiple at once

Creating a Work Order

1. Click Create Work Order
2. Fill in the details:

Basic Information

Field	Description
Title	Brief description (e.g. "Air conditioner malfunction")
Description	Detailed description of the issue
Asset	Select asset (or scan QR code)
Work Type	Corrective, Preventive or Inspection
Priority	Low, Medium, High or Urgent
Due Date	Expected completion date

Workflow

Option	Description
Direct dispatch	The order goes straight to the contractor
Send for review	The order goes to the Facility Manager for approval first

Contractor Assignment

The system automatically suggests the appropriate contractor based on active contracts. You can accept the suggestion or manually select a different contractor.

Photos

You can attach photos of the issue with captions.

3. Click Save

Work Order Statuses

Status	Description
Open	New order, not yet assigned
Pending Review	Awaiting Facility Manager approval
Assigned	Assigned to contractor, not yet started
In Progress	Contractor is working
Completed	Work is finished
Cancelled	Order was cancelled

Workflow

Direct Dispatch

Open → Assigned → In Progress → Completed

The order is sent directly to the contractor. Suitable for recurring or low-cost issues.

Send for Review

Open → Pending Review → Assigned → In Progress → Completed

The order goes through the Facility Manager first, who can:

• Change the priority
• Modify the due date
• Change the contractor
• Add comments or photos
• Approve and dispatch

Suitable for issues with higher complexity or cost.

Work Types

Type	Description
Corrective	Fault repair — something broke and needs to be fixed
Preventive	Scheduled maintenance — regular preventive work
Inspection	Condition assessment — evaluation without intervention

Notifications

During the work order lifecycle, notifications are sent automatically:

• The contractor receives an email (including a PDF assignment document)
• The Facility Manager is notified about orders requiring review
• Status changes create in-platform notifications